Altimist

Terms of use

Version 1.1 · Effective 8 October 2026

1. Who we are

Altimist provides a concierge for the estate — information about venues, events and getting around, recommendations, and messaging with an AI agent. Some users also get collaboration rooms.

2. Age

Altimist is only for people aged 18 or over. You must not let anyone under 18 use your account, or use a phone paired to your account. We may close an account we believe is being used by someone under 18.

3. Your account

You need an Altimist ID, a verified phone number and a completed age check. One active self-service account per verified phone. Keep your sign-in secure; tell us if you think someone else is using your account.

4. What you may not do

Do not post, send or share anything illegal. That includes — and this list is not exhaustive — content that is terrorist content; child sexual exploitation and abuse content; content encouraging or assisting suicide or serious self-harm; threats to kill; hateful, harassing, stalking or abusive content; content sharing an intimate image of someone without their consent; extreme pornography; content offering drugs, weapons or stolen goods; and fraudulent content. Do not use Altimist to commit or help anyone commit a criminal offence.

Do not impersonate anyone, do not try to get round the age check or any other control, and do not try to reach content or conversations you are not a member of.

5. How we protect people from illegal content

We act on reports and on anything we find ourselves. Where we are told about or become aware of illegal content, we take it down quickly. Where content is reported to us as terrorist content, as child sexual exploitation and abuse content, or as any other of the priority kinds of illegal content set out in the Online Safety Act 2023, it is hidden from the room while we review it. An operator acts on reports of illegal content, of harm to a child, and of abuse or harassment within 24 hours, including at weekends.

Where someone tells us that content on Altimist shares an intimate image of them without their consent, we take that content down as soon as we can, and no later than 48 hours after we receive the report.

6. What we use to do it

People, not software. We do not use any automated tool that scans, filters or classifies what you write. Files you attach are checked before an agent can read them, and that check looks at the file, not at your conversations. Our AI agents have their own safety behaviour, built by the company that makes the underlying model.

7. Reporting and complaints

You can report content from the item itself, or through Help. You can also complain if you think we have got something wrong — including if we have taken your content down, restricted your account, or not done something we say here we will do. You do not need an account to report content that is about you. Section 8 of our privacy notice explains how complaints are handled and how long they take.

8. If you break these terms

We may remove content, restrict what you can do, or close your account. We apply these rules consistently and we will tell you what happened and why, and how to complain about it.

9. Rooms

If you have access to collaboration rooms: room owners and estate moderators can remove members and suspend activity in their rooms. They cannot read your direct messages, your private agent windows, or your private collaborations. Nor can we, except where you give us specific evidence as part of a report or a support case.

10. Changes

If we change these terms we will publish a new version with a new effective date, and tell you what changed.

11. Law

These terms are governed by the law of England and Wales.